NABEEL
NARANGOLI
Operations, Customer Success & Digital Marketing Leader
Content & Video Creator — Brand, Design, Film
Building the service infrastructure behind Dubai's fleet-tech and mobility platforms.
Turning brand ideas into visual stories, from concept through final cut.
- Based in
- Dubai, UAE
- Career start
- 2006, Qatar
- Runs on
- Ops · CS · SaaS delivery
- Video · design · brand
- Languages
- EN · ML · HI · AR
One job, two disciplines.
I've spent 15+ years building operational frameworks and customer-success functions for SaaS, fleet-technology and mobility companies in the UAE — the systems, teams and SLAs that keep a service platform reliable at scale. I currently lead Operations, Customer Success and Support for an enterprise fleet and mobility platform, alongside end-to-end product testing and QA for every release.
Running parallel to that is a second, self-taught track: 10+ years in digital marketing, graphic design, photography and videography. It started as a way to tell better stories about the work I was already doing, and grew into an independent content and video practice — brand campaigns, product shoots and short-form video, shot and edited end-to-end. Toggle above to see either side of it.
The route so far
Qatar to Dubai, support desk to executive leadership — six stops, one throughline in fleet and mobility technology.
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START SEP 2006 — MAY 2009 · QATAR
Administration In Charge
Gulf Re-inforced PlasticsRan administrative operations — policy, budgeting and staff supervision — while streamlining internal processes and resourcing.
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MAY 2009 — JUL 2010 · QATAR
Customer Support Specialist
Advanced Technology SolutionsFirst posting in GPS fleet support — service workflows and SLA groundwork, and the start of a long run in mobility tech.
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JAN 2011 — JAN 2015 · DUBAI, UAE
Customer Support Specialist
Advanced Technology SolutionsMoved to Dubai to scale the support function — SLA compliance, escalation handling and retention across the client lifecycle.
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FEB 2015 — OCT 2016 · DUBAI, UAE
Customer Success Specialist
TechnautoOwned onboarding and after-sales for enterprise GPS and fleet clients — device configuration, troubleshooting, and the link between technical teams and clients.
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2016 — PRESENT · DUBAI, UAE
Head of Operations
Wexoz Security & Surveillance LLCBuilt the operational backbone for GPS, fleet and ERP delivery — structured frameworks, implementation projects and a stronger support infrastructure.
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2018 — PRESENT · DUBAI, UAE
Head of Operations
FleetrootExecutive leadership across Operations, Customer Success and Support for a unified SaaS fleet and mobility platform — plus QA oversight for every release that ships.
Core competencies
What the operations side runs on, day to day.
Executive Leadership
- Departmental leadership
- Strategic planning & execution
- Organisational development
- KPI governance
- Risk mitigation
Operations Management
- Process design & optimization
- Operational efficiency & cost control
- Service delivery frameworks
- SLA & compliance management
- Workflow standardisation
Project Management
- End-to-end project execution
- Implementation & deployment
- Stakeholder management
- Resource planning
- Multi-project management
Customer Experience & Support
- Customer success strategy
- Client lifecycle management
- Support infrastructure
- Escalation management
- Retention & satisfaction
Behind the lens
10+ years across digital marketing, graphic design, photography and videography — self-taught, running alongside the operations work.
Brand Management
Identity, positioning and guidelines — keeping a brand consistent everywhere it shows up.
Digital Marketing
Campaigns, positioning and channel strategy — tying audience growth back to the business.
Social Media Management
Content calendars, community growth and channel strategy across platforms.
Graphic Design
Visual identity and layout work — from social templates to brand collateral.
Photography
Product, brand and lifestyle stills — composed for the story, not just the shot.
Videography
Short-form and brand video, shot and cut end-to-end — concept through final export.
Creative competencies
- Brand Strategy, Management & Development
- Digital Media Strategy & Management
- Social Media Management & Content Strategy
- Creative Direction & Visual Communication
- Graphic Design & Brand Identity Development
- Photography & Visual Storytelling
- Video Production & Post-Production
- Content Creation & Campaign Development
- Digital Marketing & Brand Promotion
Building with AI
Certified, hands-on, and already shipping — tools, sites and content built with AI in the loop.
Million Prompters Initiative
Completed the Million Prompters programme, launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai.
Social Media Campaign Creator
Frontend web app plus a backend admin portal for planning and shipping social campaigns.
The Report Generator
Automates monthly GPS fleet subscription reporting — logs into the partner portal and builds the report end-to-end.
The AI ChatBot
An assistant embedded in a GPS vehicle-tracking platform — answers vehicle-movement questions and builds custom reports on request.
AqlyonSocial — Campaign Poster App
The campaign poster app, where one poster and one link let every supporter add their own photo and name.
Aqlyon Digital Skill Academy
A self-paced app with computer-skills and AI courses, quizzes and certificates.
- Claude
- ChatGPT
- Gemini
- Higgsfield
- Kling
- Runway
Personal portfolio
Applications
Video and graphic design work increasingly runs through AI too — from first drafts to finished cuts — folded into the same practice as the manual craft above.